A VPN issue can come from the client, key, network, DNS, device settings or the route itself. Debugging is easier when you separate these layers.
Start with simple checks before changing every device setting.
Quick checklist
Run the same checks on Wi-Fi and mobile data if possible.
- update the client;
- re-import the key;
- check the plan term;
- test another network;
- check IP and DNS;
- send device and client details to support.
