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6 min20 Jun 2026Troubleshooting

VPN not working: what to check first

A short checklist for client, key, network, DNS, battery restrictions and route issues.

VPN not working: what to check first

A VPN issue can come from the client, key, network, DNS, device settings or the route itself. Debugging is easier when you separate these layers.

Start with simple checks before changing every device setting.

Quick checklist

Run the same checks on Wi-Fi and mobile data if possible.

  • update the client;
  • re-import the key;
  • check the plan term;
  • test another network;
  • check IP and DNS;
  • send device and client details to support.

Test Outlivion VPN before a long plan

Use a short paid test to check the route on your real mobile network, Wi-Fi and devices.

Start VPN test
01

Choose a short test

Start with a short plan so you can check the route before committing to a longer subscription.

02

Get your VPN key

After payment, import the key into Happ or another compatible client.

03

Check real apps

Test Telegram, browser access, DNS and speed on the network where you actually need VPN.