Test the service on your network and contact support if it does not fit your scenario.
You have up to 30 days to test Outlivion in real conditions: at home, on the road, on public Wi-Fi or on a work device.
If the service does not fit your scenario, contact support before the test window ends. We will review the request and suggest the next step.
The clearer the description, the faster support can understand the context. Do not send personal data beyond what is needed to find the payment and review the request.
The refund policy is designed for honest testing. It may be limited if access was used against the terms, shared with third parties or the request is outside the test window.
If the issue is technical, support may first suggest basic diagnostics: key, client, network and connection route.
Use a short paid test to check the route on your real mobile network, Wi-Fi and devices.
Start with a short plan so you can check the route before committing to a longer subscription.
After payment, import the key into Happ or another compatible client.
Test Telegram, browser access, DNS and speed on the network where you actually need VPN.